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Passenger reviews

2017-07-17
London Heathrow Airport (LHR)-MARLBOROUGH
5, 5 and 5
Punctuality: 5   Driver: 5   Vehicle: 5

2016-11-22
Tenerife South Airport (TFS)-Playa Paraiso
Very polite and helpful drivers. Nice talking to during the trip.
Punctuality: 5   Driver: 5   Vehicle: 5

2016-11-08
Budapest Airport (BUD)-Budapest city (all areas)
Punctuality: 5   Driver: 5   Vehicle: 4

2016-10-05
Budapest city (all areas)-Budapest Airport (BUD)
Punctuality: 5   Driver: 5   Vehicle: 4

2016-10-01
Brussels Zaventem Airport (BRU)-Berchem
I was very happy with the service. The driver was waiting for me even tough the fight landed 30 minutes early and he delivered me to my brother's doorstep. I would definitely recommend Airportways.
Punctuality: 5   Driver: 5   Vehicle: 5

2016-06-13
Budapest Airport (BUD)-Vác
An excellent service. Will definitely recommend. Roger
Punctuality: 5   Driver: 5   Vehicle: 5

2016-04-27
London Stansted Airport (STN)-London city (all areas)
Punctuality: 5   Driver: 5   Vehicle: 5

2016-04-04
Budapest Airport (BUD)-Budapest city (all areas)
Todo perfecto. Gracias.
Punctuality: 5   Driver: 5   Vehicle: 5

2016-04-02
Budapest Airport (BUD)-Budapest city (all areas)
All ok
Punctuality: 5   Driver: 5   Vehicle: 5

See all reviews

Terms and Conditions

airportways.com provides airport transfer service, carried out by local service providers. This agreement is made between the client, hereinafter referred to as


airportways.com provides airport transfer service, carried out by local service providers. This agreement is made between the client, hereinafter referred to as "Passenger" and the local transfer service provider, hereinafter referred to as "Supplier".

Parties act within the scope of their relationship in good faith and good intent, also by cooperating, and informing each other of all the relevant facts and events, which could affect the fulfilment and completion of the Transfer Service.

The requested transfer service shall be booked by the Passenger at www.airportways.com
Instantly after the booking the e-ticket (voucher) is sent by the reservation system to the Passenger's email address. The e-ticket is not handled manually by airportways.com - it only contains the details entered by the Passenger. It is the responsibility of the Passenger to enter the correct and complete data when making the booking.

In case two or more people are included on the same booking, the person purchasing the booking shall be deemed to be acting as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

Contact with airportways.com is possible via email or on the phone. airportways.com Call Center can only give general information for the Passenger. Passenger shall book the requested transfer service at www.airportways.com or in case the requested service cannot be found, Passenger shall write an email about the request.

In case Passenger has a valid booking, in any case the Supplier shall be called (the 24 hour emergency contact number of the Supplier can be found in the e-ticket).

By ordering any of the transfer services in the above mention ways and using this website Passenger accepts and agrees with the content of airportways.com terms and conditions.

It is the liability of the Passenger to provide a full and valid mobile phone number, including the international dialling code. If the Passenger does not have a valid mobile number, a home/office/hotel contact number has to be provided during the booking. If it is not possible to provide either of the above, it is the responsibility of the Passenger to contact the Supplier on the emergency number shown on the voucher. Passneger is liable to check for messages left on the mobile phone or at any contact number provided for the Supplier when the booking was made. Failure to contact the emergency number or to provide a contactable phone number may cause that the Passenger misses the Transfer Service. Under this circumstance, the Supplier will refuse any responsibility.

Passenger will be taken to and collected from the drop-off and pick-up addresses stated in the booking. It is the responsibility of the Passenger to provide a full and valid address for the transfer pick-up and/or drop-off point.

Supplier monitors flights arriving and departing airports. It is the responsibility of the Passenger to provide (a) valid arrival and/or departure flight number(s).

Supplier informs the Passenger about the time of pick up from the pick up address. If the Passenger is not at the agreed time and the agreed place, the transfer is lost and neither refund nor any reliability from the Supplier's side will be available.

It is the Passenger's responsibility to inform Supplier about flight delays, as early as possible. Supplier is not responsible for diverted and cancelled flights.

The booking may be a subject of cancellation, if:

  • Passenger fails to provide a contactable mobile phone number (international dialing code is a must);
  • Passenger fails to answer the enquiring call of the Transporter;
  • Passenger fails to provide a valid address for the pick-up / drop off point of the transfer service;
  • Passenger's flight is diverted and/or cancelled;
  • Passenger missed the scheduled pick-up time for any reason;
  • Passenger fails to provide a valid flight number.


Supplier reserves the right and delegates it to its drivers to refuse to carry any Passenger who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. The price of the transfer service still must be paid by the Passenger. The driver’s decision is final and no refund will be given in this situation.

The Client is not permitted to take alcoholic drinks onto the transfer vehicles for the purpose of consuming them therein.

Smoking is not permitted in the transfer vehicles.

The transfer vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passenger is therefore advised to check his own travel insurance.

Supplier will endeavour to carry the Passenger with the minimum discomfort and inconvenience to the booked destination at the time shown on the voucher. However, supplier will not incur any liability whatsoever, if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are out of the control of the Supplier, therefore the Supplier will not be responsible for any delays and losses (please note that the following list is not exhaustive):

  • accidents causing delays to the transfer vehicle;
  • restricted vehicular access;
  • exceptional or severe weather conditions;
  • compliance with requests of the police;
  • deaths and accidents on the road;
  • vandalism and terrorism;
  • unforeseen traffic delays;
  • industrial action by third parties or strike;
  • diverted flights to other airports;
  • problems and delays caused by other Passengers;
  • the transfer vehicle being held or delayed by a police officer or government official;
  • other circumstances affecting Passenger's safety.


The Passenger is allowed to place two items of luggage in the transfer vehicle. Any excess luggage must be declared at the time of booking. In the event of the Passenger having excess luggage, the Supplier reserves the right and delegates it to its drivers to charge an excess baggage allowance or refuse to transport the items.

Supplier is not responsible for objects left in the transfer vehicle by the Passenger.

The Passenger shall wait for the transfer vehicle at the confirmed time and place, allowing a period of 15 minutes for late arrival. The passenger should be ready for immediate departure. If the Passenger is not at the agreed location at the time stated in the agreement, the driver will attempt to contact the Passenger by phone.
The Supplier can wait maximum 30 minutes free of charge, if the Passenger booked a private transfer service. The maximum waiting time in case of a shared transfer service is not more than 10 minutes, since the transfer service involves other passengers, already waiting in the transfer vehicle.
After the above time the Supplier will leave.

The Passenger must inform the Supplier about flight delays or cancellations.

Passenger can cancel the transfer only via email to info@airportways.com at least 72 hours before the time of the transfer service.

Passenger shall pay in cash for the Supplier on the spot, before starting the journey with the transfer vehicle.

10. Settlement of disputes
In case the Passenger wishes to make a complaint, it shall be done via email to info@airportways.com Passenger understands that airportways.com acts as an intermediary service provider and not as a Supplier of the transfer service, therefore Passenger hereby agrees that airportways.com can't be held liable for any part of the service provided by the Supplier.

In case of any dispute or claim arising in connection with the transfer service, the Passenger is entitled to present his/her complaint in detail, addressed to the Supplier via email and by attaching a copy of the original confirmation email and further documents supporting the complaint.
Supplier will investigate the case and inform the Passenger of the result via email within 30 days.

National laws and regulations apply to any dispute and, if it is not possible to negotiate a reasonable settlement to the satisfaction of both parties, subsequent disputes in law must be referred to the District Court in the country of the service owner. No other countries’ legal jurisdiction will be considered when a dispute arises which ends up in legal action. This agreement and the terms and conditions between the Passenger and the Supplier come to an end when the transfer has been completed.

Pick-up time from an address (hotel, hostel, resort, private address, office etc) is communicated between the Passenger and the Supplier.

All vehicles are insured for the passengers and their luggages. Every vehicle is registered for passenger transportation and all our drivers have a professional driving licence.

Behaviour in the vehicle

All vehicles are non-smoking.

charleroiexpress.be and its drivers reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the safety of the driver, the vehicle or the other passenger(s). The driver’s decision is final and no refund will be given in this situation.

Transfer reservation

It is strictly forbidden to negotiate a booking with the driver.

Cancellations and delays of the transfer

Cancellations and delays caused by the road conditions, weather conditions, strike, police control etc. and flight delays are out of our control.

Cancellation by the passenger

Since we do not request any credit card details from you to secure your booking, we cannot hold back any money for last minute cancellations. Therefore we kindly ask you that if you wish to cancel your reservation, please do that at least 24 hours in advance.

Damaging the vehicle and/or leaving it in a dirty state

If the vehicle left is soiled for whatever reason, a mandatory fee of € 100.00 will be charged. This charge must be paid at the end of the journey directly to the driver.
When special cleaning is required, all costs must be paid by the passenger. Furthermore

Passenger(s) will also be charged for the time and cost of the vehicle being out of operation (€ 40 per hour) during the cleaning process. By damaging the car in any way whatsoever, Passenger(s) will be charged a penalty fee of € 100.00. This charge is to be paid at the end of your journey directly to the driver. Passenger(s) will be reliable for any repair cost involved which will be payable via invoice. Next to the repair costs Passenger(s) will also be charged for the time and cost of the vehicle being out of operation (€ 40 per hour).

Important notes for online reservation

When we ask your FLIGHT DEPARTURE DATE AND TIME, we want to know the date and the time your flight will leave Charleroi Airport and NOT your requested pick up time from your address.
If you give us your requested pick up time instead of the flight departure time, your reservation may be subject of cancellation.

Please make sure that you give us a mobile telephone number that works, so we can reach you. Don't forget to add the COUNTRY CODE of your mobile. If you give us a mobile number that is invalid or incomplete, your reservation may be subject of cancellation.

Babies and Children

We do our best to provide a comfortable travel service for the small ones. We can provide baby seats upon request. Please do mention your baby seat request in the "Additional Info" field, when you book your Charleroi Airport Shuttle or Private Transfer online. We advice to book a private transfer for the maximum comfort of your baby.

Since babies and children travel in a baby seat, that occupies a full seat in the vehicle, therefore when you choose the number of passengers, please consider your child as a passenger.
Please note that according to rules babies and children MUST travel in a baby-seat or child-seat.

While the Supplier does its utmost best to fulfill all requests, bookings made with less than 24 hours before the time of travel are not guaranteed.

The Parties acknowledge that all bookings made by the Passenger are subject to this GTC.